Your use of www.santorolaw.com (“this Website”) constitutes your acceptance of all of the following terms and conditions.
While Joseph T. Santoro* uses reasonable efforts to maintain this site in a current manner, it does not warrant the completeness, timeliness or accuracy of any information contained on this Website. Joseph T. Santoro* maintains the right to make changes to this Website at any time in its sole discretion without notice.
Contacting Joseph T. Santoro* via e-mail or through this Website does not constitute a lawyer/client relationship. Any e-mail correspondence initiated here is not to be construed as legal advice, but merely as providing a resource for general information and a vehicle to contact Joseph T. Santoro* in a direct and timely fashion.
Furthermore, confidential information should not be sent to the firm through this Website or e-mail unless a retainer has been confirmed.
Use of this Website is solely at your own risk. Joseph T. Santoro* will not be responsible for any damages you may suffer as a result of transmitting confidential information to Joseph T. Santoro* via the website.
The content of the website is provided for informational purposes only and should not be construed as legal advice.
No action with regards to your particular circumstances should be taken until you have first sought the appropriate legal or professional advice having regard to your specific facts and circumstances. Reviewing the website should not be viewed as having sought professional advice.
Links to other websites are provided as convenient references and/or general information resources. Joseph T. Santoro* does not in any way endorse the owner, the site, or the information contained therein, of any Website on the Internet that may be visited as a result of following any links provided on this website. Unless explicitly indicated, there is no association or affiliation with Joseph T. Santoro* as these sites may be owned and operated by third parties and Joseph T. Santoro* expressly disclaims all liability with respect to actions taken or actions not taken based on information received from a third-party Website linked, directly or indirectly, to that of Joseph T. Santoro*.
While the content of this Website may provide some general information, for any specific legal question you should seek professional legal advice.
Joseph T. Santoro Professional Corporation has a long-standing policy of protecting the privacy of our clients during the provision of services to them. Our relationship with our clients is based upon trust. Maintaining client privacy is given the utmost priority.
Your privacy rights
From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Canadian Standards Association Model Code for the Protection of personal information which it incorporates. These obligations extend to lawyers and law firms, including Joseph T. Santoro Professional Corporation. The Act gives you rights concerning the privacy of your personal information.
Why does Joseph T. Santoro Professional Corporation need personal information?
Joseph T. Santoro Professional Corporation provides legal services and products to a wide range of clients. We require (some) personal information to represent you as a client and to create and maintain client lists.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. If we did not collect and use your personal information we could not provide you with legal services.
Personal information that we collect includes, but is not limited to, the following:
- your name, home address, and home telephone and/or cell phone numbers;
- your e-mail address;
- your date of birth;
- financial institution;
- in some limited cases, driver’s license registration number and/or social insurance number; and/or
- names of your immediate family members.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you at the start of a retainer and in the course of our representation.
Sometimes we may obtain information about you from other sources, for example:
- your insurance company;
- your real estate agent in a property transaction;
- from a government agency or registry;
- your employer, if we are acting for you, at its request;
- your accountant; and/or
- other law firms.
In most cases, we shall ask you to specifically consent, if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us.
Disclosure of your personal information
Under certain circumstances, Joseph T. Santoro Professional Corporation will disclose your personal information:
- when we are required or authorized by law to do so. For example, if a court issues a subpoena. In these instances we will only disclose such personal information as is required in these circumstances;
- when you have consented to the disclosure;
- when the legal services we are providing to you requires us to give your information to third parties (for example a lender in a real estate mortgage transaction) your consent will be implied, unless you tell us otherwise;
- where it is necessary to establish or collect fees;
- if we retain other professionals, agents or contractors such as accountants, title searchers, etc., to assist us in completing our work for you or to act on your behalf directly; and/or
- if the information is already publicly known.
Updating your information
Since we use your personal information to provide legal services to you, it is important that the information be accurate and up-to-date.
If during the course of the retainer, any of your information changes, please inform us so that we can make any necessary changes.
Is my personal information secure?
Joseph T. Santoro Professional Corporation takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- premises security;
- employee training in the storage, safe guarding and use of personal information;
- restricted file access to personal information;
- deploying technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access;
- internal password and security policies.
Access to your personal information
You may ask for access to any personal information we hold about you.
Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to our normal professional and disbursement fees.
We also reserve the right to confirm the identity of the person seeking access to personal information before complying with any access requests. Please submit your access request in writing or e-mail to our privacy officer as identified below.
If Joseph T. Santoro Professional Corporation holds information about you and you can establish that it is not accurate, complete and up-to-date, we will take reasonable steps to correct it in a timely manner.
Can I be denied access to my personal information?
In most cases, a client of Joseph T. Santoro Professional Corporation will have access to the personal information we store about you. However, there may be occasions when your rights to access your personal information are denied. As an example, we may be representing a client on a file that involves you in some fashion. In the course of representing their client on this file, we may gather some personal information about you. As such, we could also deny access when:
- your rights to access your personal information are not absolute;
- denial of access is required or authorized by law (for example, when a record. containing personal information about you is subject to a claim of legal professional privilege by one of our clients);
- the information relates to existing or anticipated legal proceedings against you;
- when granting you access would have an unreasonable impact on other people’s privacy;
- when to do so would prejudice negotiations with you;
- to protect our firm’s rights and property;
- where the request is frivolous or vexatious; and/or
- If we deny your request for access to, we will explain why.
Can I request anonymity?
Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name (for example, by accessing general information on our website).
The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires us to confirm the identity of all new clients. It may also require us disclose information to FINTRAC in relation to certain large cash transactions.
Communicating with Us By E-Mail and/or Fax
You should be aware that e-mail and fax are not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information or requesting us to respond to you by e-mail.
Requests for Information Access and/or Corrections
If you have any questions, or wish to access your personal information, please write to our office at:
Joseph T. Santoro Professional Corporation
Attention: Privacy Contact
404 – 265 N. Front Street
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
Privacy Commissioner of Canada
112 Kent Street
We may seek external advice, when appropriate, before providing a final response to individual complaints.